Frequently Asked Questions
Find answers to common questions about shipping, payments, age requirements, and our products. Still need help? Contact us anytime at support@easypuff.ca.
Who can order from Easy Puffs?
All Easy Puffs products are for adults only. You must be 19 years or older (or the legal age in your province) to place an order. Age verification may be required at checkout or upon delivery.
Are Easy Puffs products safe?
WARNING: Vaping products contain nicotine, a highly addictive chemical. All products are intended for adult use only. Please use responsibly and follow all health guidelines.
What payment methods do you accept?
We accept E-transfer only. Orders are confirmed once payment is received. No banking credentials are stored on our system.
Where do you ship?
Easy Puffs ships discreetly across Canada only. We do not ship internationally.
How long does shipping take?
Orders placed before 12 PM EST are typically shipped the same business day. The standard delivery time is 2–4 business days.
Can I track my order?
Yes! Tracking numbers are sent once your package is scanned at the courier’s sorting facility. You will receive tracking notifications directly from the carrier.
Can I cancel or change my order?
Orders can only be modified or canceled before they are shipped. Contact support@easypuff.ca immediately if you need to make changes.
What is your return and warranty policy?
Most products include a 90-day warranty for defects. Returns must be approved via support@easypuff.ca. Exclusions include disposables after 48 hours, glass items damaged in shipping without insurance, modified products, and clearance items.
Do you offer same-day delivery?
Same-day delivery is available in qualifying GTA areas. If eligible, this option will appear at checkout or under “SAME DAY GTA+ DELIVERY.”
What if my package is damaged?
If your package is missing or damaged, contact us at support@easypuff.ca immediately. We will assist with courier claims and replacement as applicable. Packages must be reported within 7 days of delivery notification for support.