Easy Puffs is committed to protecting your privacy and keeping your information secure. This policy explains what we collect, how we use it, and the steps we take to ensure your data stays safe. By using our site or placing an order, you agree to the practices described here.

Information We Collect
When you place an order, we collect the information needed to process and deliver it—your name, shipping address, email, and confirmation of payment through E-transfer. We also collect optional information you provide, such as messages you send to customer support.
In addition, our website automatically gathers basic technical data like your device type, browser version, IP address, and the pages you visit. This information helps us understand how customers use our site and allows us to improve performance and overall experience.

How We Use Your Information
Your information is used mainly to fulfill orders, provide support, and keep our service running smoothly. This includes verifying payments, preparing shipments, sending updates, and responding to questions.
We may use anonymized or aggregated data to analyze traffic patterns, troubleshoot issues, or improve our website design. None of this data is used to personally identify you—it simply helps us understand what’s working and what needs improvement.

Payment Information
Easy Puffs uses E-transfer as the only accepted payment method. We never store your banking login, account numbers, or financial credentials. Your bank handles the secure transfer, and we receive a confirmation once the payment has been completed.
This confirmation is the only payment-related detail we record, and it’s used solely to match your order to your payment.

Shipping and Order Processing
To deliver your order, we share only the essential shipping information with trusted courier partners. This includes your name, address, and sometimes a contact email if needed for delivery updates.
We do not sell or share your personal data with any third party for marketing, advertising, or unrelated purposes. Your details are used strictly to get your order where it needs to go.

Cookies and Analytics
Our website may use cookies and basic analytics tools to keep things running smoothly. Cookies help remember your preferences, speed up loading times, and improve your browsing experience.
Analytics tools give us insight into how visitors interact with our site—what pages load fastest, where users might get stuck, and what features are used most. These tools collect general, non-identifying information and can be turned off through your browser settings if you prefer.

Data Protection
We take your security seriously and use reasonable technical and administrative measures to protect your information. This includes limiting access to trained staff, monitoring for unusual activity, and maintaining secure systems.
While no online service can guarantee perfect security, we work to ensure your data is handled responsibly and protected against unauthorized access or misuse.

Your Rights
You have the right to access, update, or request deletion of your personal information at any time. If any details are incorrect or you want your data removed, contact us and we’ll take care of it promptly.
You also have the right to ask how your information is stored and used, and we’re happy to provide clarity whenever needed.

Contact
If you have questions about this Privacy Policy, need help with your data, or want to submit a request, contact us at support@easypuff.ca.